Orders
We accept advance orders over the phone, via email and fax.
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Cookies, squares and brownies – 2 days minimum,
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Decorated Sugar cookies – 1 week,
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Celebration Cakes – 4 days, but 1 week would be appreciated.
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Wedding cakes – 1 month
Deposits, Refunds and Transfers
We require a deposit, which is non refundable, but can be transferred to a future order. The order is not confirmed until the deposit has been received. The deposit will differ from the type of baked goods such as cookies or cake (ex. celebration or wedding), and size of order. If payment has not been received, the order is assumed to be cancelled. If payment is received after the due date, the date is only subject to availability, and Granny Lyn will have the right to refuse the order.
Final Balance Payments
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Final payments are due when picking up the order.
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Payments options include cash, cheque. In case of eTransfer transfer payments, payment must be made prior to pick up or delivery.
Changes to Orders and Designs
Changes to the order and or design are subject to a price change, as extra work and supplies may be required.
Delivery and Set-up
Orders can be changed from collection to delivery, butt advance notice is required.
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Delivery rates:
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Free within the Town of Huntsville area for orders greater than $75.00.
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Areas outside the Town of Huntsville are $0.65/km,
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Set- up
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Granny Lyn’s Kitchen can provide set-up, charges will vary based on the type of cakes and size.
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A waiting charge will be applied if we need to wait at the venue.
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If the cake is to be set up by staff at the venue, Granny Lyn will explain how the cake is to be displayed, and obtain a signature to verify that it had been completed.
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Granny Lyn’s Kitchen, Ltd. does not provide cake cutting, but we do provide cutting guidelines with each cake to ensure the promised servings from the ordered cake.
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Outdoor display
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The customer is responsible for the location of the cake, and to have a stable& leveled cake presentation table on which to display the cake.
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Unfortunately summer conditions can melt chocolate and fresh cream covered cakes. Granny Lyn’s Kitchen will not be held responsible for any mishaps if the Customer chooses to order these items.
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Hired equipment
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Granny Lyn’s Kitchen offers cupcake stands and tiers, as well as cake plates for rent
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A deposit is required the use of equipment for the day (24 hours).
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All equipment must be returned within 24 hours after the event, or the deposit will be held back.
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A penalty charge will apply if the equipment is returned late.
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Damages to equipment will be billed out at replacement cost.
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Storage of the cake
The customer will be informed about the best way to store the cake, such as in the supplied cake box at room temperature or in a refrigerator to ensure freshness. Also shelf life of the cake after the initial serving.
Allergies
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The Customer is responsible for informing their guest of any food allergy, and cannot hold Granny Lyn’s Kitchen, Ltd. responsible for any liability for an allergic reaction resulting from consumption of the cake or sweet.
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Granny Lyn’s Kitchen, Ltd. is not peanut, wheat, egg free kitchen.
Right to the Photography of the cake or sweet
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Granny Lyn’s Kitchen, Ltd. has the irrevocable and unrestricted right to use and publish photographs of customers cakes or pictures in which they may be included, for example but not limited to; advertising, display, website and internet promotion, public display, magazine advertising.